We want you to love your Barilliant products and are committed to 100% satisfaction guarantee.
Ordering personalised chocolate bars from Barilliant is a simple process outlined below in three easy steps. You can also find answers to your most common questions on this page. Should you need further assistance, feel free to contact us. We're happy to help! Please note we do not accept orders by phone.
Orders for personalised chocolate bars include an expertly designed digital image proof emailed in two business days for your review after you place an order. You'll also receive two complimentary proof revision rounds for wording, colour and minor layout changes if needed. Minor layout changes include adjustments to font size, centering and spacing of wording. Major layout changes like deleting or adding lines of wording, extra wording, changing font type and changing graphics may incur an extra custom design fee. If you need more than two proof revision rounds, additional proofs will be provided for a $10 fee per proof. To see a sampling of our products in person, click here to email us with your request and postal address.
Your complete satisfaction is important to us which is the reason we require your Proof Approval before we can print and ship your personalised chocolate bars. We accept Proof Approvals via e-mail message if your message clearly states your approval. If you do not clearly state your approval of the proof you are approving, production of your order may be delayed until we can confirm with you. When you give us your proof approval, you are also agreeing to the terms on this website including our cancellation and return policy. Once approved, your order goes to the production queue and will be printed exactly as shown on your proof. Barilliant does not accept returns for approved proof errors, so be sure to carefully review and confirm that every detail on your proof is correct before giving us your proof approval.
TURNAROUND & SHIPPING
Our products are designed and made to order just for you. After you order and approve your proof, your order will be placed in our production queue and fulfilled according to the turnaround times listed below. If your order is time sensitive or you are concerned you may not receive your order before your event date, we offer rush service for an extra charge. To learn more about shipping, turnaround or rush service, click here.
TURNAROUND TIME FOR AUSTRALIA
Personalised chocolate bars arrive in 8 business days with standard shipping after proof approval. This turnaround time includes 5 business days for production and 3 business days for standard shipping. Saturday delivery is included.
COLOURS AND LAYOUT
Due to differences in how computers display colour, we cannot guarantee colours viewed on screen will match final print colours. Proofs are provided so you can review layout, wording and spelling but are not intended to represent exact colour and quality of prints. We do our best to alert you if the wording is difficult to read. Ultimately, it is the responsibility of the customer to choose their colours. For these reasons, Barilliant does not accept returns based on colour and cannot be held responsible for brightness or colour difference in the finished product.
We know the design possibilities are endless. Some customers are perfectly happy with the personalisation options on our site, while others want to further customise their design. Any special requests beyond the standard product options on our site would be considered custom design and may incur extra custom design fees. Don't fret! Custom design is our specialty and surprisingly affordable. Contact us to request a free quote.
To make ordering larger quantities more affordable, Barilliant offers discount pricing by quantity. Quantity discount prices are automatically applied to the cart. If purchasing multiple items, quantity discount pricing will apply to each individual item in your cart and not to the total quantity. Any variation in product style, colour or wording requires creating multiple proofs, extra design time and extra set-up time for printing, which is the reason our order minimum and quantity discount pricing applies to each item having one design, wording and colour only.
You can order any quantity you need on our website from 40 to 5000 quantity. To place a larger order over 5000 quantity, please click here.
COUPON & PROMOTIONS
On occasion, we offer limited time promotions and coupon codes. Promotions and coupon codes cannot be combined and cannot be applied to tax, shipping, rush charges, custom design fees or previously place orders. To prevent fraud or abuse, we reserve the right to discontinue or modify promotional offers and cancel any order. Don’t want to miss out on our special promotions? Be the first to know! Follow us on Facebook, Instagram, and sign up for our newsletter to get the latest updates and notifications. We send infrequent e-mails containing only select content we think you’d love to know about. We promise not to overwhelm you with e-mails, and we never share your personal information with anyone.
**Please note that if you have received a coupon code from one of our corporate partners please email us and quote the corporate coupon code.
PERSONAL AND COMMERCIAL USE
Barilliant products are for personal use as packaging for favours, giveaways and gifts. Our chocolate bar packaging may also be used for business promotion, corporate giveaways, and product packaging as long as it is not resold on its own for any reason or represented as your product. If you would like something custom designed for your business product or promotional event, please contact us for a free quote.
COPYRIGHT, WATERMARK AND LOGO
Proofs are the intellectual property of Barilliant. We provide digital proofs for review purposes only. They are not intended for personal or commercial use and may not be used as a digital or printable product. To protect our designs, proofs are sent in low resolution and watermarked for copyright protection. This watermark will not appear on final prints.
All artwork must contain necessary labeling to meet Australian standards. These include:
Ingredient, Nutritional and Allergen information
Country of origin labeling
Manufacturer details (Barilliant information including name, number, email and website)
- Credit / Debit Cards
- Offline Payments